Got a technical question about your Starkey Hearing Technologies hearing aids or accessories? Erik Miles, Starkey Hearing Technologies’ Manager of Technical Support, answers the most common ones.
You know that scary and stressful feeling you get when you misplace your keys or wallet? As some of you may know, that feeling gets worse when the items missing are your hearing aids. Hearing aids are an investment, and it is terrifying to lose something that's often a big part of your day-to-day life.
With Halo 2 and Halo hearing aids, the “Find My Hearing Aids” function within the TruLink mobile app can make things a little easier. This function can help you find recently misplaced devices by using a map to show you where they were last detected or a search signal to help you recover lost devices when you believe they are nearby.
Using the “Find My Hearing Aids” tool to find devices lost nearby
When you believe you lost your hearing aids nearby, use the signal feature of the “Find My Hearing Aids” tool. Below is an easy how-to-use video guide for using the search signal tool to discover lost hearing aid devices. Written steps are also provided for those who prefer listed instructions.
- Open the TruLink app and tap the information icon in the top right hand corner and to the left of the question mark icon.
- Select “Find My Hearing Aids” under the Features section and walk slowly in the area you misplaced your hearing devices.
- Watch the signal displays on your phone as you walk slowly around the area. The signal will increase as you get closer.
Using the “Find My Hearing Aids” tool when you can’t remember where you may have lost them
The map option in the “Find My Hearing Aids” tool can show you where the app last detected the hearing aids. This is a great option for when you aren’t sure where you the devices were lost, and this especially comes in handy when you lose them traveling.
If you have a technical question about your Starkey Hearing Technologies hearing aids or accessories, please call our Technical Support team at 1-800-721-3573 or email them to firstname.lastname@example.org.