Starkey

Hearing Aid Troubleshooting
Problems

Contact a hearing professional

Simple steps to enhance hearing aid performance

Maintaining your hearing aid through daily cleaning and regular service is extremely important. Proper care helps retain optimum hearing conditions, extends the life of your hearing aid, and ensures proper hygiene.

Troubleshooting

Before taking your hearing aids in for servicing, check this list of symptoms and possible solutions. If the problem persists, we can help you find a professional.

  • Hearing instrument is "dead"
    Possible Causes
    Solutions
    Possible CauseDepleted battery or 'dead' battery
    SolutionReplace the battery
    Possible CauseThe receiver tube may be blocked
    SolutionRemove blockage and clean
    Possible CauseThe instrument may be damaged or defective
    SolutionSee your hearing professional
  • Hearing instrument is not loud enough
    Possible Causes
    Solutions
    Possible CauseThe receiver tube may be blocked
    SolutionRemove blockage and clean
    Possible CauseYour hearing has changed
    SolutionSee your hearing professional
  • Performance is inconsistent
    Possible Causes
    Solutions
    Possible CauseThe battery may be running low
    SolutionReplace the battery
  • The sound is distorted or unclear
    Possible Causes
    Solutions
    Possible CauseThe battery may be running low
    SolutionReplace the battery
    Possible CauseThe instrument may be damaged or defective
    SolutionSee your hearing professional

How to care for your hearing aid

  • Handle your hearing aid with care.
  • Store your hearing aid in a safe place that's dry and cool.
  • Change hearing aid batteries often so they don't suddenly run out of power.
  • Switch off your hearing aid when you're not using it. If you don't use it for a long period of time, remove the battery.
  • Battery contacts should be cleaned regularly. Use a cotton swab, taking care not to bend the contacts. Dirty battery contacts can cause improper device function.
  • Remove earwax from your hearing aid to prevent temporary malfunction or permanent damage.
  • Clean your hearing aid using the small brush or the soft cloth that came with it. Never insert tools into the sound outlet. Doing so could damage the receiver. If you can't clean the hearing aid completely, ask your hearing professional for help.
  • Change filters often so they don't collect wax or dirt.
  • Accumulated earwax may prevent sounds from traveling from the hearing aid into the middle ear. Contact your doctor regularly to have your ear canals cleaned. Never remove the earwax from the ear yourself. Doing so could damage your ear.
  • Don't wear your hearing aid
    • in the shower
    • swimming
    • when using a hair dryer, hair spray or other types of spray