Starkey Advantage
Service Commitment
Send to a FriendOur Commitment to Service
We believe innovative technology and personal service should go hand in hand. That's why we back the world's most advanced hearing products with superior customer service and support.
Select a topic to learn more:
The Starkey Hearing Alliance (SHA) is a select national network of hearing care professionals who partner with Starkey to provide the most comprehensive levels of hearing care available.
SHA members participate in ongoing education to stay current with today's advanced products and hearing rehabilitation programs. Regardless of the instrument you receive, our promise to you remains the same: We deliver the industry's best hearing solutions backed by our outstanding commitment to personal service.
A SHA professional will help you understand the characteristics of your specific hearing loss and explain the amplification that best suits your needs and lifestyle. From there, we'll work with you to create a plan structured to support your unique hearing goals.
Patient Counseling Offers Improved Results
Starkey understands that choosing a hearing device is just the beginning of the journey to better hearing.
Our hearing professionals will guide you through the process of cleaning, maintaining and operating your instrument to make your period of adjustment as smooth as possible.
All new Starkey instruments carry a limited manufacturer's warranty. This coverage includes repair due to internal component failure or to visible or external damage to the shell/case. The coverage also includes remakes due to improper instrument fit.
Talk to your hearing professional for more information regarding your warranty coverage and options.
Our hearing devices strike the perfect balance between acoustical specifications and attractive cosmetic standards. We put every new or repaired instrument through a rigorous quality control testing process for features and functionality. We also manage detailed performance data for traceability and quality reporting.
Whether it's routine maintenance or extensive repairs, our highly trained service professionals work with all hearing aid brands—including those other manufacturers wouldn't consider repairing. Contact your hearing professional to learn more about our unique hearing aid repair service.
Return policies vary from state to state as applicable by law*. Check with your hearing professional for details, including the amount of any applicable non-refundable preparation fees.
*Not all states require hearing care professionals to provide a refund policy under specific circumstances. Please consult your state's laws.
To speak directly to a Starkey Customer Care Representative,
call 1-800-328-8602.
Questions? Submit yours through our online form. A knowledgeable representative will respond with the information you need.
Starkey is a world leader in the design, development and distribution of comprehensive hearing solutions.