Before taking your hearing instruments in for servicing, check this list of symptoms
and possible solutions*. If the problem persists, contact your hearing professional.
* Never try to repair your hearing instruments yourself.
Symptom: Hearing instrument is "dead"
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Possible Causes
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Solutions
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Depleted battery or 'dead' battery
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Replace the battery
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The receiver tube may be blocked
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Remove blockage and clean
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The instrument may be damaged or defective
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See your hearing professional
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Symptom: Hearing instrument isn't loud enough
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Possible Causes
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Solutions
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The receiver tube may be blocked
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Remove blockage and clean
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Your hearing has changed
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See your hearing professional
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Symptom: Performance is inconsistent
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Possible Causes
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Solutions
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The battery may be running low
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Replace the battery
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Symptom: The sound is distorted or unclear
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Possible Causes
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Solutions
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The battery may be running low
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Replace the battery
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The instrument may be damaged or defective
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See your hearing professional
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