Tech Tips: What to do if your Made for iPhone hearing aids are suddenly ending up on two different memories

Got a technical question about your Starkey hearing aids or accessories? Erik Miles, Starkey Hearing Technologies' Manager of Technical Support, answers the most common ones.   

If you have Halo or Halo 2 hearing aids and use an iPhone, chances are you may have recently experienced a strange situation—each hearing aid is on a different memory!

Fortunately, there is a very easy fix to this strange occurrence with Apple devices.

Step 1: Open “Settings.”

Step 2: Scroll down and tap on “Accessibility.” 

Step 3: Scroll down to “Hearing” and tap on “Hearing Aids.”

Step 4: Tap on the “R+L.”

Step 5: Tap on “Adjust Independently” changing the toggle button from green to white.

*NOTE: Having a different memory in each device only occurs when you use the Native Controls to make a change. (e.g. When you triple click the circle on your iPhone).

If you have a technical question about your Starkey hearing aids or accessories, please call our Technical Support team at 1-800-721-3573 or email them to


By Sarah Bricker