Connectivity and pairing

Learn how to connect and pair your Starkey hearing aids to our apps, accessories and other media devices.

Your hearing aids are designed to work with a smartphone. When the hearing aids are paired and powered on, incoming phone calls will route automatically to your hearing aids. When your hearing aids are not powered on, incoming calls route only to your smartphone. iOS allows you to select a preference for how audio (call audio and media audio) is routed from your smartphone to your hearing aids.

To adjust your hearing aids with your Apple device, you must pair the two together so they can communicate. Please follow the instructions to pair your Apple device and your hearing aids.

  1. Ensure Bluetooth setting is enabled on your iOS device. Within the Settings menu go to Bluetooth and toggle to On.
  2. Locate, then tap the Settings icon on your iOS device.
  3. Within the Settings menu go to Settings > Accessibility > Hearing Devices.
  4. While the iOS device searches for the hearing aids, turn your hearing aids off and then back on. This puts the hearing aids in pairing mode.
    • You will see your hearing aid name (e.g. “Chris Hearing Aids”) when the iOS device first discovers your hearing aids.
    • If your name does not appear in the “Devices” list within 5-7 seconds, tap Accessibility in the upper left corner, then tap Hearing Devices.

You are now ready to use your iOS device to adjust your hearing aid. You can adjust either with the native iOS controls or with the Thrive app.

To adjust your hearing aids with your Android™ device, you must use the Thrive App and pair the two together so they can communicate. Please follow the instructions to pair your device and your hearing aid.

  1. Locate, then tap the Settings icon on your device.
  2. Select Bluetooth.
  3. In this screen, if Bluetooth appears Off, change the settings to On. Then, turn your hearing aids off and then back on (this puts your hearing aids into pairing mode).
  4. Under Paired devices you will see your first name followed by hearing aid (e.g. Michelle H/As) when the device first discovers the hearing aids.
  5. Tap the name of each hearing aid to connect each hearing aid to the device.
  6. Pairing is complete.

For more instruction on pairing or connecting hearing aids and wireless accessories, visit Troubleshooting.