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Learn How
Videos
Watch how-to videos,
tips and more
Popular videos
How to pair hearing aids with Android devices
How to pair hearing aids with Apple devices
How to remove and replace Hear Clear wax guards
How to set up the Thrive app
How to pair hearing aids to a Starkey accessory
Tap gesture for RIC hearing aids
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Videos by category
Connectivity & pairing – Genesis AI Products
How to pair hearing aids to Apple devices
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How to pair hearing aids with Android devices
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Connectivity & pairing – Other Products
How to ensure hearing aid connectivity after iOS update
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How to pair hearing aids to iPhone for the first time
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How to pair hearing aids to Android phone
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How to re-pair hearing aids to iPhone
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How to pair hearing aids to a Starkey accessory
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How to re-pair hearing aids to Starkey accessory
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Using the My Starkey app
Get to know your app home screen (Adjust sound)
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Get to know your app home screen (Edge Mode)
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How to use Transcribe
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How to use Smart Assistant
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How to Customize Tap Control
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How to use Self Check
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How to use Reminders
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How to use Translate
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How to use Find My Hearing Aids
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How to use Programs
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How to use TeleHear
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How to use the Learn section
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How to use the Health section
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How to use Fall Alert
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How to use Edge Mode+
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Using the Thrive Hearing Control app
Set up a new Thrive account
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Sign into Thrive using Apple
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Sign into Thrive using Facebook
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Sign into Thrive using Google
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How to disable Thrive demo mode
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What to do if a hearing aid isn't streaming
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How to use voice commands to control hearing aids
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How to use Find My Hearing Aids
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How to create a reminder using hearing aids and Thrive App
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What to do if your hearing aid Car Mode isn't working
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How to set up the Thrive App
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How to adjust hearing aid volume, mute and unmute
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Care & maintenance
How to change wax guards on custom hearing aids
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How to change wax guards on standard hearing aids
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How to clean RIC hearing aids
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How to clean Custom hearing aids
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How to replace RIC hearing aid earpiece
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IIC NW Changing Mic Cover
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What to do if you need to repair your hearing aids
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How to get replacement parts for your hearing aids
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Receiver-in-Canal: Genesis AI Products
How to power RIC hearing aids on and off – Genesis AI
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On & off - Other
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Battery replacement - Other
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Inserting the device
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Tap gesture for RIC hearing aids
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How to wear hearing aids with glasses
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Receiver-in-Canal: Other Products
How to power RIC hearing aids on and off – Genesis AI
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On & off - Other
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Battery replacement - Other
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Inserting the device
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Tap gesture for RIC hearing aids
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How to wear hearing aids with glasses
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Behind-the-Ear
On & off
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Battery replacement
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Inserting the device with earmold
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Inserting the device with thin tube
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Thin tube care & maintenance
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Left-right indicator insertion
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How to wear hearing aids with glasses
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In-the-Ear
On & off
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Inserting the device
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Battery replacement
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Tap gesture for custom hearing aids
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In-the-Canal
On & off
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Inserting the device
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Battery replacement
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Completely-in-Canal
On & off
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Inserting the device
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Battery replacement
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Invisible
On & off
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Inserting the device
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Battery replacement
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Charging
How to Charge RIC hearing aids – Genesis AI
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What to do if your custom hearing aids aren't charging
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What to do if your standard hearing aids aren't charging
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How to make sure your Turbo Charger is charging your hearing aids
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Hearing Aid Charger: LED tutorial
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Mini Turbo Charger: LED tutorial
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Resetting Starkey charger
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Wireless accessories
RIC RT pairing with Mini Remote Microphone
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RIC RT pairing with Remote Microphone +
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RIC RT pairing with Remote Microphone + and Remote Microphone + to Android
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RIC RT pairing with Remote Control
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RIC RT pairing with Table Microphone
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Resetting Remote Microphone +
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Table Microphone device anatomy
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RIC R: Pairing with Remote Microphone +
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RIC R: Pairing with Remote Microphone + with Android
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Micro RIC 312: Pairing with Remote Microphone +
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Micro RIC 312: Pairing with Remote Microphone + Android
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Pair RIC R hearing aids with TV Streamer
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Pair Micro RIC 312 hearing aids with TV Streamer
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Pair RIC R hearing aids with Mini Remote Microphone
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Pair Micro RIC 312 hearing aids with Mini Remote Microphone
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Pair RIC R hearing aids with Remote
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Pair Micro RIC 312 hearing aids with Remote
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SurfLink accessories
SurfLink Remote: On & off
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SurfLink Remote: Dual functionality
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SurfLink Remote: Mono functionality
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SurfLink Media 2: On & off
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SurfLink Media 2: Adjustments
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SurfLink Mini Mobile: System pairing
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Pair RIC R with SurfLink Mini Mobile
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SurfLink Remote Microphone 2: On & off
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Pair SurfLink Remote Microphone 2
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SurfLink Mobile 2: Answering
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SurfLink Mobile 2: Volume
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SurfLink Mobile 2: Memory change
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Pairing Bluetooth with SurfLink Mobile 2
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Pair RIC R with SurfLink Mobile 2
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SurfLink Mobile 2: Streaming Bluetooth
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SurfLink Mobile 2: Syncing hearing devices
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TruLink accessories
TruLink Remote anatomy (advanced)
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TruLink Remote pairing process
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looking for technical support?
Please call:
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