Which model of hearing aid do you have?

Learn how to find your hearing aid model

Evolv AI

Artificial Intelligence and Healthable tracking technology

Rechargeable battery

Smartphone connected through Bluetooth and Thrive app

Connects to wireless accessories

Livio

Artificial Intelligence and health tracking

Disposable or Rechargeable battery

Uses Bluetooth® technology and Thrive app

Connects to wireless accessories

Halo

Smartphone
compatible

Disposable
battery

Uses Bluetooth® technology and TruLink app

Connects to TruLink Remote (select Halo models)

Muse

Uses Bluetooth® technology, no app

Disposable or Rechargeable battery

Connects to SurfLink accessories

Z Series

Uses Bluetooth® technology, no app

Disposable
battery

Connects to SurfLink Accessories

Still need help?

Are you a Veteran looking
for technical support?

Please call: 1-800-211-7789

Starkey hearing aid wearer
looking for technical support?

Please call: 1-866-637-9243

How to find your hearing aid model

Learn how to identify which hearing aid model you have.

Look in your app

Starkey apps display our hearing aid model name and number in the app or device settings menu.

My Starkey

My Starkey App > My hearing > My settings > About my hearing aids

Note: You will see the hearing aid model and serial numbers

Thrive

Thrive App > Menu > Device Settings > About My Devices

Note: You will see the hearing aid model and serial numbers

Look in your phone

Your hearing aid model name is displayed in your phone’s settings. Your phone settings may appear different than shown.

iPhone

iPhone Settings > Accessibility > Hearing Devices

Note: You will see the model info

Android

Settings > Connections > Bluetooth > Tap Hearing Aids > Confirm Pairing

Note: Android will only show the hearing aid name. Device information is only available within the app or on the hearing aid itself.

Look at the back of your hearing aid

Behind-the-Ear and Receiver-In-Canal show product name and model on the back side of the device. Custom hearing aids only show the serial number.

Behind-the-Ear

Receiver-in-Canal