Are you a Veteran looking
for technical support?
Please call: 1-800-211-7789
Which model of hearing aid do you have?
Still need help?
Are you a Veteran looking
Starkey hearing aid wearer
looking for technical support?
Please call: 1-866-637-9243
Look in your app
Starkey apps display our hearing aid model name and number in the app or device settings menu.
Thrive
Thrive App > Menu > Device Settings > About My Devices
Note: You will see the hearing aid model and serial numbers
TruLink
TruLink App > Settings (gear icon) > Feedback > Click No-Send Us Feedback > Hearing aid style, brand and serial numbers will be in email > Note Info > Select cancel
Look in your phone
Your hearing aid model name is displayed in your phone’s settings. Your phone settings may appear different than shown.
iPhone
iPhone Settings > Accessibility > Hearing Devices
Note: You will see the model info
Android
Settings > Connections > Bluetooth > Tap Hearing Aids > Confirm Pairing
Note: Android will only show the hearing aid name. Device information is only available within the app or on the hearing aid itself.
Look at the back of your hearing aid
Behind-the-Ear and Receiver-In-Canal show product name and model on the back side of the device. Custom hearing aids only show the serial number.
Behind-the-Ear
Receiver-in-Canal