Frequently asked questions

To purchase smartphone-compatible hearing aids with Thrive, schedule an appointment with your local hearing healthcare professional by calling (888) 481-5512.

Together, our smartphone-compatible hearing aids and Thrive are designed to deliver the most personalized hearing experience ever by providing seamless connectivity with your favorite digital devices and wireless accessories.

Thrive works with a number of Apple® and Android™ devices. See complete list.

Yes, to be in compliance with the latest data and privacy policies, you must create an account to protect your data while using the Thrive App. See our Privacy Policy and Terms to learn more.

Easily communicate with people who speak other languages via the easy-to-use translation tool in the Thrive App. Choose from among these 27 languages:

  • Arabic
  • Chinese
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian Bokmål
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Slovak
  • Spanish
  • Swedish
  • Thai
  • Turkish

Available with select technology levels of Evolv AI and Livio Edge AI hearing aids. Requires an internet connection.

You can use voice commands and ask questions related to the Thrive App to control your hearing aids or set reminders.

Here are some examples:

  • Change my hearing aid memory to “restaurant”
  • Unmute my hearing aid
  • Increase volume
  • Remind me to take medicine every day at 10pm
  • What is the weather?

*Voice activated hearing aid function commands & reminders are exclusive to Evolv AI, Livio Edge AI and Livio AI.

No, Fall Alert notifications are merely a tool that may assist in the user has identified. The Thrive App does not communicate with emergency services or provide emergency assistance in any way and is not a substitute for contacting professional emergency services. The operation of Thrive’s fall-detection features depends on wireless connectivity for both the user and the user’s designated contact(s), and the feature will not successfully deliver a message if Bluetooth® or cellular connectivity is lost or interrupted at any point in the communication pathway. Connectivity can be lost under a number of circumstances, such as: a paired mobile device is out of range of the hearing aid(s) or otherwise loses connectivity with the hearing aid(s); the hearing aids or mobile device are not turned on or sufficiently powered; a mobile device is in airplane mode; a mobile device malfunctions; or if bad weather interrupts a mobile device’s network connectivity.

No, the Fall Alert feature is designed and distributed as a general wellness product. The Fall Alert feature is not designed or in any way intended to detect, diagnose, treat, cure, or prevent any specific disease or particular, medical condition and is not targeted to any specific or particular population. Rather, the Fall Alert feature is designed only to detect that a user may have fallen and try to send a text message in response to such an event, in support of the user’s general health.

For additional information about the Thrive App: