Remote help

Understand how to run diagnostic checks on your hearing aids to help ensure their effectiveness or request real-time assistance.

How to run Self Check on your hearing aids

Watch how to perform a Self Check on your hearing aids using the Thrive App.
How to use Live Sessions

Here’s how to have remote adjustments made to your hearing aids using our live video chat feature.
Learn more

Additional tips

Join a Live Session to make remote hearing aid adjustments

See how to connect directly to your hearing professional through TeleHear live video sessions so they can fine-tune your hearing experience.
What to do if your hearing aids aren’t working properly

Learn some tips you can use at home to troubleshoot your hearing aids.

Have a question?

Still need help?

Are you a Veteran looking
for technical support?

Please call: 1-800-211-7789

Starkey hearing aid wearer
looking for technical support?

Please call: 1-866-637-9243