Using your hearing aids

Learn the basics about proper use so you get the most from your new hearing aids.

Powering On/Off

See how to turn your hearing aids on and off.
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Inserting and removing hearing aids

Learn the proper way to insert and remove your hearing aids.
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Additional tips

Your hearing aid’s parts and controls

Every hearing aid has four key components. See what they are and learn about other common parts and controls.
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Using tap gestures

Watch how to use tap gestures to start and stop streaming, activate Edge Mode, or use Thrive Assistant.
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Troubleshooting tips

Find dozens of simple troubleshooting tips you can try at home if your hearing aids or accessories aren’t working as expected.
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Have a question?

Still need help?

Are you a Veteran looking
for technical support?

Please call: 1-800-211-7789

Starkey hearing aid wearer
looking for technical support?

Please call: 1-866-637-9243